Account Manager-Supplier
The responsibilities of an Account Manager will vary to some degree from supplier to supplier, depending on the nature of their business. However, the main job function - that of managing all aspects of a given number of client accounts - is largely the same. Below is a list of the particular responsibilities of an Account Manager at a computer database bureau. The role involves:
• Acting as first point of contact for clients
• Developing a full understanding of a client's business
• Flawless knowledge of the products and services your company provides to the client, and of those it could potentially provide
• Ability to understand a client's needs and to put forward the appropriate solution from your company's portfolio of products
• Ability to run or cover all operational aspects of your databases, e.g. the specification and running of data selection jobs
• Working alongside your Account Executive and Analyst colleagues to ensure that all service level agreements are being met, monitored and updated with the client as necessary
• Constantly looking to develop your clients' business, e.g. putting forward new ideas; finding new solutions to client requirements
• Excellent communication and diplomacy skills, both written and spoken
• Management and teamwork skills to ensure communication is maintained, both internally and externally, and that all company procedures are adhered to (reporting, record keeping, quality control, etc.)
• Ultimate responsibility for client project planning, forecasting and financials, including invoicing
• Good market knowledge in order to keep abreast of market trends and competitor activity
• Developing skills of others through the management of one or more Account Executives
• Working with the Account Director on such matters as budgeting and the implementation of the overall business plan
Can be involved in commercial negotiations and new business acquisition.
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